At D's Dynamic Fitness, we strive to provide exceptional services and value to all our members. We understand that situations may arise that require the need to cancel or seek a refund for your membership. To ensure a smooth and transparent process, we have established the following cancellation and refund policy:
If for any reason you decide to cancel your membership with us, please inform our front desk staff or contact our customer service representatives at least 30 days prior to your desired cancellation date. This advance notice allows us to process your request efficiently and ensures that your billing cycle is not disrupted.
Should you wish to terminate your membership before the completion of the agreed term, an early termination fee may be applicable. The early termination fee will be calculated based on the remaining months of your contract and will be billed to your account accordingly. Please refer to your specific membership agreement for further details on applicable fees.
We understand that circumstances may arise that necessitate a refund for unused portions of your membership fees. Refunds will be considered under the following circumstances:
a. Medical Reason: In the event of a serious injury or medical condition that prohibits physical exercise, a refund for the unused portion of the membership may be requested. A valid medical certificate will be required.
b. Relocation: If you relocate more than 25 miles away from our facility and are unable to access our services, a refund for the unused portion of the membership may be requested. Proof of relocation, such as a utility bill or rental agreement, will be required.
To initiate a refund request, please contact our customer service representatives either in person or through email. You will be required to submit the necessary documentation, such as medical certificates or proof of relocation, to support your refund claim. Our team will review your request and respond to you within 14 business days.
Once your refund request is approved, the refund will be processed within 30 days of approval. The refund will be issued using the original payment method, unless otherwise specified by D's Dynamic Fitness.
Please note that initiation fees and personal training sessions are non-refundable.
If you need to temporarily suspend your membership due to personal reasons, we offer membership freeze options. Please refer to our membership freeze policy for further details on eligibility and freezing periods.
At D's Dynamic Fitness, we value our members and strive to deliver exceptional experiences. If you have any questions or concerns regarding our cancellation and refund policy, please feel free to reach out to our customer service representatives, who will be more than happy to assist you.
Thank you for being a part of our fitness community.
D's Dynamic Fitness Management
